In a high call volume environment, employees will communicate with our medical practice clients and their patients by telephone, taking detailed messages and relaying those messages to our on call providers.
Employees will record all the information into a computerized system. Employees will perform other duties required to handle inquires from callers.
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2 comments:
Dude, this was just because of this blog, i have been placed in a big company..thank you very much and i have shared this blog with face book!
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I agree to what you have said. In every call center company, that's the thing an agent needs to do to give their customers quality service that they need. By the way, thank you so much for the post. Keep it up and more power.
Danielle
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